Terms, Conditions and FAQs

 

ORDERING, PAYMENT AND DELIVERY

 

Ordering

Simply add items to basket - watch out for our multi-buy offers!

If ordering cooking lessons, please contact us to discuss available dates. 

Payments

We accept cash on collection, bacs transfer, Paypal and card payments.

Deliveries

Orders have a standard UK delivery costs £6.25 ( please note we make no money on this and all the money goes to the courier and packaging )

All orders will be delivered by 24 hour courier to prevent food being spoiled. Please add to notes on your order your preferred delivery day (Tuesday to Friday) to ensure you are home for delivery - If you are not home at all in the week, please advise us of a safe place, we will take a photo for your reference but will not take any responsibility for these goods being lost .

 

Goods becoming spoilt due to not being home for delivery will not be covered under returns. 

Returns and Cancellations

1: Due to being perishable goods made to order, you must advise us immediately of your decision to cancel an order either by email, telephone or via the contact us feature on our website - quoting your order number and your decision to cancel an order.

2: Please return faulty items to us within 10 days of delivery for inspection so we can ensure it does not happen again, returns must be in an unused condition and suitable for inspection. You are responsible for the paying for the cost of returning the unwanted food - unless faulty in which case a replacement will be sent free of charge and return costs will be covered..

3: None of the above conditions apply to goods which are personalised or have been made to a special bespoke order (unless faulty)

ALLERGIES

All products are cooked and prepared in our Gluten-free kitchen. I have been Gluten-free for over 20 years and there is no risk of gluten/wheat cross contamination . Gluten is not welcome!

Our standard products may contain nuts, egg, soya and dairy ( all these products are used in our kitchen) as noted on each product individually 

We would be happy to discuss any allergy concerns you may have.

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About | Contact Terms, Conditions and FAQs

© Gluten Free Gourmet 2014 - 2020

Contact Mrs M Evans, 63 Burcott Rd, Wells, Somerset. BA5 2EF